Commenting on the Office of Fair Trading’s (OFT) announcement today advising energy efficiency firms on business practices, Audrey Gallacher, Director of Energy at Consumer Focus said:
Making a home more energy efficient is important for cutting bills, but can mean considerable up-front costs with consumers buying goods which they may only purchase once in their lifetime. This is why we are pleased that the OFT is giving consumers much needed advice and also reminding businesses of their responsibilities.
This is a multi-billion pound industry and it appears the practices of some companies are falling way short. High pressure sales tactics are the last thing consumers need if they are to make an informed choice before buying double-glazing, insulation and solar panels. The OFT is right to be marking the cards of companies who are acting improperly.
The Green Deal is likely to see more consumers looking to invest in energy efficiency measures, so before they proceed, people need to be aware of their rights and how to spot potential pitfalls. It is also important that home-owners get good advice so that can choose what is right for them and their property.